This Privacy Policy describes how ChainLinkHosting ("we," "us," or "our") collects, uses, and protects your personal information. We are committed to protecting your privacy in compliance with applicable data protection laws, including the Australian Privacy Act 1988 (Cth) and its Australian Privacy Principles (APPs), the EU's General Data Protection Regulation (GDPR), the UK GDPR, the California Consumer Privacy Act (CCPA/CPRA), and Singapore's Personal Data Protection Act (PDPA).

ChainLinkHosting acts as the data controller for personal data belonging to our direct customers. For any personal data our customers store, process, or host on our services, the customer acts as the data controller, and ChainLinkHosting acts as the data processor, processing such data solely in accordance with the customer's instructions, our Terms of Service, our Acceptable Use Policy, and this Privacy Policy.

We collect information you provide directly to us, such as:

We use your information for the following purposes:

We process your personal data based on the following lawful bases:

ChainLinkHosting uses trusted third-party data centers and server providers to deliver its services. These providers act as sub-processors who process data on our behalf. Our relationship with them is governed by their publicly available Terms of Service, Acceptable Use Policies, and Privacy Policies, which include their commitments to data protection and security. By using these providers, we rely on their standard agreements to ensure they meet data protection standards required by applicable laws. Our primary infrastructure providers include:

To provide network security and DDoS mitigation, we process network traffic in real time. This inspection is performed ephemerally and in memory only to detect and block malicious activity.

We implement appropriate technical and organizational security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include:

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected.

Our services are global, which means your personal information may be processed and stored on servers located outside of your country of residence.

You have rights over your personal data, which vary by jurisdiction:

To exercise these rights, please contact us at privacy@chainlinkhosting.com.

We process IP addresses for security, service delivery, and abuse prevention. Under Australian, EU, and UK law, an IP address may be considered personal information. We treat it with the same level of protection as other personal data.

We use cookies for essential website functionality, analytics, and to improve your experience. When you visit our website, you will be presented with a cookie consent banner.

We use third-party analytics services, specifically Google Analytics, to help us understand how users engage with our website and services. Google Analytics uses cookies to collect information about your usage, which is used to compile reports on website activity. This information is processed in a way that does not directly identify anyone. For more information on how Google uses data, please visit Google's Privacy & Terms.

Our website may contain links to third-party services (e.g., domain registrars, payment gateways). This Privacy Policy does not apply to those services. We encourage you to review their privacy policies before providing them with your information.

We may send you communications related to your account and our services.

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from individuals under 16. If we become aware that we have, we will take steps to delete it.

In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and the relevant supervisory authorities (such as the UK's ICO and Australia's OAIC) as required by law, typically within 72 hours.

While we collect information during support interactions, the provision of support is offered at our discretion as outlined in our Terms of Service and is not a guaranteed contractual obligation.

In the event of a merger, acquisition, or sale of all or substantially all of the assets of our business, your personal information may be transferred to a successor entity. We will ensure the new entity agrees to protect your data in accordance with the terms of this Privacy Policy.

This Privacy Policy is governed by the laws of Victoria and the Commonwealth of Australia.

As an Australian business, we are subject to Australian laws that may require us to disclose personal information. We may be legally compelled to provide data to law enforcement or government agencies in response to a valid legal request (such as a warrant or subpoena) under legislation including, but not limited to, the Telecommunications (Interception and Access) Act 1979 (Cth). This may include obligations under the Assistance and Access Act 2018 to provide technical assistance to authorities. We will also comply with lawful notices issued under the Online Safety Act 2021 concerning the removal of illegal or harmful content.

If you believe we have breached the Australian Privacy Principles, please contact us first. If you are not satisfied with our response, you have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

For any privacy-related questions or requests, please contact us: