Privacy Policy

Effective Date: [26/09/2024]

At ChainLinkHosting, your privacy and data security are important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services. By continuing to use our services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect different types of personal data and network-related information, including:

Contact Information: Name, email address, and billing information for account management.
Usage Information: Data related to how you interact with our services, including IP addresses, browser types, and session activity.
Traffic Data: Information gathered through traffic monitoring and packet capture (PCAP) such as IP addresses, port details, packet sizes, and metadata, as outlined in the Traffic Monitoring and Packet Capture section.
Cookies: Small files that help track and enhance user experience on our website.

2. How We Use Your Data

Your data is used for the following purposes:

Service Provision: To deliver, maintain, and improve our hosting services.
Security and Monitoring: To ensure the integrity of our network, troubleshoot issues, and monitor performance. As part of this, traffic data may be monitored and captured.
Compliance with Legal Obligations: To meet legal requirements and respond to law enforcement, subpoenas, or court orders, especially in cases of malicious activity.
Communications: To send you updates about your account or notify you of changes to services.

3. Traffic Monitoring and Packet Capture (PCAP)

What Data We Collect:

ChainLinkHosting may log network traffic data, including IP addresses, port information, packet sizes, and metadata. This data is collected through traffic monitoring tools such as packet capture (PCAP) for the purpose of ensuring system security and performance.

How We Use This Data:

To protect our network and optimize server performance.
To investigate suspicious activity or breaches of our Acceptable Use Policy (AUP).
To comply with legal obligations, such as providing evidence to law enforcement when required.

Data Retention:

Collected traffic data will be retained only as long as necessary to fulfill these purposes or as required by law. After this period, the data will be securely deleted or anonymized.

Data Sharing and Disclosure:

We do not sell or share traffic data with third parties unless legally required. If law enforcement agencies request data through subpoenas or court orders, we may disclose the necessary data to comply with these requests.

4. Data Security

We implement robust security measures, including encryption and secure storage solutions, to protect your data from unauthorized access, alteration, or disclosure. However, no system can guarantee absolute security, so users should be aware that transmission of data over the internet is not entirely secure.

5. Your Rights

You have the right to:

Request access to the personal data we collect about you.
Correct or update your data if inaccurate.
Request the deletion of personal data, except when it must be retained for legal or security reasons.

To exercise these rights, contact us at [email protected]. We may require identity verification before processing your request.

6. Data Retention

We retain your data only for as long as is necessary to:

Fulfill the purposes outlined in this Privacy Policy.
Comply with legal obligations.
Resolve disputes and enforce our agreements, including our Terms of Service and Acceptable Use Policy.

7. Third-Party Services

We may use third-party providers to process payments or host certain services. These providers have their own privacy policies and will only access your data to perform tasks on our behalf. ChainLinkHosting is not responsible for the practices of third-party providers, but we ensure they meet our privacy and security standards.

8. Changes to This Privacy Policy

ChainLinkHosting reserves the right to modify this Privacy Policy at any time. Any significant changes will be announced in the #announcements channel in our Discord server or via email. Continued use of our services after such changes constitutes your consent to the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

Email: [email protected]

By using our services, you confirm that you have read and accepted this Privacy Policy, as well as our Terms of Service and Acceptable Use Policy.