Terms of Service
Terms and services
By accepting the Terms and services you here by also accept the Acceptable Use Policy, You can find the AUP at: ('AUP')
By accepting the Terms and services you here by also accept the Privacy Policy, You can find the Privacy Policy at: ('PrivacyPolicy')
1. Ordering
1. The customer is not obliged to make the payment after placing an order.
2. The customer is not committed to anything and can stop paying at any time.
3. Orders will be delivered within the advertised indication on our website, unless there is not enough stock.
4. If the server turns out to be out of stock, it will be delivered within 8 days else a refund will be processed.
5. ChainLinkHosting will do its utmost to ensure that there is always enough stock.
6. Pre-orders can't be refunded
7. The customer must provide accurate and truthful information when placing an order or when requested by ChainLinkHosting. Providing false, misleading, or fraudulent information may result in the order being rejected, the customer's account being restricted or limited, or the customer's service being suspended or terminated.
2. Game server
1. If the customer does not renew the server, ChainLinkHosting is authorized to shut down the server after it has expired.
2. If the customer does not renew the server, ChainLinkHosting is authorized to remove all data associated with the server 3 days after the server has expired.
3. Support with regard to plugins/resources and code is not guaranteed.
4. ChainLinkHosting is not responsible in case of data loss. The customer is responsible for making backups.
3. VPS
1. The customer is not allowed host or run any websites/programs that are prohibited under law. Such as performing DDoS attacks, hosting child porn content and hosting copyrighted content.
2. The customer is not allowed to send spam from their ChainLinkHosting services and/or server/s.
3. ChainLinkHosting is not responsible in case of data loss. The customer is responsible for making backups.
4. ChainLinkHosting will not provide support for third-party apps but sometimes we can put you in the right direction.
5. ChainLinkHosting is allowed to suspend or terminate the customer's services and/or server/s if there is any kind of illegal activity associated with them.
6. It's not allowed to mine crypto on a VPS.
7. With a virtual server, CPU resources may be shared with other customers. Excessive CPU usage for extended periods of time is not permitted where it negatively affects other customers or ChainLinkHosting infrastructure (Fair Use).
8. It's not allowed to use your VPS as a proxy or tunnel traffic to a server outside our network.
4. Dedicated servers
1. The customer is not allowed to host illegal programs, content or websites.
2. The customer is not allowed to send spam from their ChainLinkHosting services and/or server/s.
3. ChainLinkHosting is not responsible in case of data loss. The customer is responsible for making backups.
4. ChainLinkHosting will not provide support for third-party apps but sometimes we can put you in the right direction.
5. ChainLinkHosting is allowed to suspend or terminate the customer's services and/or server/s if there is any kind of illegal activity associated with them.
6. It's not allowed to use your Dedicated server as a proxy or tunnel traffic to a server outside our network.
5. Website Hosting
1. The customer is responsible for all websites, files, databases, email accounts, and other content hosted under their Website Hosting service.
2. The customer is not allowed to use their Website Hosting service to host or distribute illegal, malicious, fraudulent, or otherwise prohibited content.
3. The customer is not allowed to use their Website Hosting service to send spam, unsolicited bulk email, or other prohibited email.
4. Website Hosting resources, including disk space, bandwidth, email, databases, CPU, memory, and other shared resources, are subject to the limits and Fair Use requirements of the customer's plan.
5. ChainLinkHosting is allowed to restrict or suspend a Website Hosting service if its usage negatively affects other customers, the stability or security of ChainLinkHosting infrastructure, or breaches these Terms or the Acceptable Use Policy.
6. ChainLinkHosting is not responsible in case of data loss. The customer is responsible for maintaining backups of important website, email, database, and other service data.
7. ChainLinkHosting does not guarantee support for third-party websites, applications, plugins, themes, scripts, or other third-party software.
6. Support
1. The customer can open a ticket in our Discord server or send us an email at [email protected] if they have any questions regarding their services and/or server/s.
2. The official (non-SLA) response time of ChainLinkHosting is 24 hours. But in practice this can of course be a lot faster.
3. ChainLinkHosting only offers support on the services provided by ChainLinkHosting.
4. ChainLinkHosting does not provide support for third-party software.
7. Refunds
1. By placing an order, the customer accepts that ChainLinkHosting does not accept any refund request that isn't covered by our refund policy.
2. The customer is entitled to a refund if the services of ChainLinkHosting have an availability of less than 99%, caused by technical issues on our side.
3. Downtime not caused by ChainLinkHosting such as a misconfiguration made by the customer does not count.
4. The customer needs to report a technical issue to ChainLinkHosting support and give ChainLinkHosting reasonable time to investigate and resolve the issue.
5. A refund will be denied if the reason for the refund is: "I don't know how it works". The customer is responsible for the installation and configuration of any programs or plugins on their services and/or server/s.
6. A refund will be processed within 7 business days.
7. Some countries have a legal period in which the customer can terminate their server without giving any reason. The customer then gets his money back. This is called Right of withdrawal (or herroepingsrecht). By placing an order with ChainLinkHosting, you agree to waive this right.
8. The customer may not refund the payment, through payment services such as paypal by submitting a claim. They must always request a refund via the ChainLinkHosting support.
9. If the customer opens a claim with paypal or opens a dispute at the creditcard provider, ChainLinkHosting may immediately stop and delete the services of the customer without warning.
8. Other obligations of ChainLinkHosting
1. ChainLinkHosting is not responsible for the content that the customer is hosting.
2. ChainLinkHosting will remove illegal content or other illegal applications/scripts that are not permitted by law.
3. ChainLinkHosting is not responsible for data-loss in any case.
9. Force of the majority
1. None of the parties is obliged to fulfill any obligation if it is prevented from doing so due to force majeure. Force majeure means in any case: war (danger), riots, strikes, war, fire, water damage, flooding, atmospheric conditions, prolonged power outages, adjustments or maintenance to the telecommunications network and / or electricity network of others, cable breaks, attacks on a network / server including DDoS and DoS, disruptions in the networks important for ChainLinkHosting, disruptions in communicative connections including telecommunication connections or prevention or refusal / prolonged absence of compliance by suppliers on whom ChainLinkHosting depends on the performance of its work is.
10. Changes in the terms and services
1. ChainLinkHosting is allowed to change the terms and services at any time.
2. ChainLinkHosting will notify customers of changes to its terms and policies by email using the email address associated with their account.
Updated: 5 October 2026 "Melbourne, Victoria, Australia"
Effective Date: 5 October 2026 "Melbourne, Victoria, Australia, 5:00 AM AEDT"
This document is published by ChainLinkHosting and mirrored automatically from the client portal, which is the authoritative version.